Terms of Service for Greenbough Orchard Services

Effective Date: 8 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the Terms) govern your access to and use of the services provided by Greenbough Orchard Services, a business operating from 14 High Street, Cropthorne, Pershore, Worcestershire WR10 3LJ, UK (“Greenbough Orchard Services”, “we”, “us”, or “our”).

By requesting, booking, receiving, or otherwise using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all clients, customers, landowners, tenants, agents, and other persons who engage Greenbough Orchard Services for work or advice relating to orchards and associated fruit-growing operations.

2. Scope of Services

Greenbough Orchard Services provides orchard-related services, which may include, without limitation:

• Orchard pruning and canopy management;
• Tree planting and orchard establishment;
• Pest and disease monitoring;
• Seasonal fruit thinning;
• Harvest planning and picking support;
• Soil health assessment and fertilisation guidance.

Any services provided will be based on the information available to us at the time of assessment and may be subject to site conditions, weather, crop status, access limitations, and other practical or environmental factors.

Unless expressly agreed in writing, our services are advisory and operational in nature and do not constitute a guarantee of crop yield, disease eradication, pest elimination, or any particular commercial outcome.

We may refuse, suspend, or limit services where we reasonably believe that conditions are unsafe, unlawful, impractical, or outside our competence or agreed scope.

3. User Obligations and Responsibilities

When engaging Greenbough Orchard Services, you agree to:

• Provide accurate, complete, and timely information about the orchard, trees, site conditions, access routes, hazards, and any relevant history of pest, disease, or soil issues;
• Ensure that you have the legal right, authority, and permission to request services on the relevant land or property;
• Maintain safe access to the site and disclose any known risks, including unstable ground, overhead hazards, livestock, chemical residues, hidden obstacles, or contaminated areas;
• Obtain and maintain any required permissions, consents, licences, or approvals from landlords, neighbours, local authorities, or other third parties;
• Comply with all applicable laws, regulations, and industry requirements relating to orchard management, pesticide use, environmental protection, health and safety, and waste disposal;
• Not interfere with our staff, contractors, tools, equipment, or work methods;
• Promptly notify us of any concerns, complaints, or incidents relating to the services.

You are responsible for ensuring that any fertilisers, plant protection products, or other materials used on your site are handled, stored, applied, and disposed of lawfully and safely, unless we have expressly agreed in writing to supply and apply such materials as part of the service.

You acknowledge that orchard work may involve natural variability and inherent risks, including weather-related impacts, biological variation, and the possibility of damage to trees, fruit, or surrounding property despite reasonable care.

4. Payment Terms and Conditions

Fees for services will be set out in our quotation, proposal, invoice, or written agreement. Unless otherwise stated, all prices are quoted in pounds sterling (GBP).

Unless expressly agreed otherwise:

• Invoices are payable within 14 days of the invoice date;
• We may require a deposit or advance payment before commencing work;
• Any estimates are provided in good faith but are not fixed prices unless confirmed in writing;
• Additional charges may apply for travel, materials, waste removal, emergency call-outs, waiting time, access delays, or work outside the original scope;
• Late payments may result in suspension of services and recovery of reasonable collection costs, interest, and administrative charges to the extent permitted by law.

You must pay all sums due without set-off, deduction, or counterclaim unless required by law or agreed in writing by Greenbough Orchard Services.

If a payment is disputed, you must notify us promptly and provide reasonable details of the dispute. Undisputed amounts remain payable on time.

5. Cancellation and Refund Policy

Cancellation requests should be made as early as possible and confirmed in writing by email or other agreed method.

Unless otherwise stated in a specific booking or contract:

• Cancellations made more than 7 days before the scheduled service date may not incur a cancellation fee, subject to any non-recoverable costs already incurred;
• Cancellations made within 7 days of the scheduled service date may be subject to a reasonable cancellation charge to cover preparation, scheduling, labour, and travel costs;
• If we are unable to perform the service due to unsafe conditions, lack of access, incomplete information, or your failure to prepare the site, we may charge for time, travel, and costs already incurred;
• Refunds, if any, will be issued only where we determine that a refund is required by law or expressly agreed in writing.

Where services have already been performed in whole or in part, fees for completed work are non-refundable except where required by applicable law.

If we must reschedule due to weather, safety concerns, equipment failure, or other operational reasons, we will use reasonable efforts to offer an alternative date. Such rescheduling does not automatically entitle you to a refund.

6. Liability Limitations

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

Subject to the foregoing, Greenbough Orchard Services shall not be liable for:

• Loss of profit, loss of revenue, loss of business, loss of opportunity, or loss of anticipated savings;
• Indirect, incidental, special, consequential, or punitive losses;
• Damage arising from inaccurate or incomplete information supplied by you or a third party;
• Loss or damage caused by pre-existing defects, disease, pests, weather events, soil conditions, or natural growth variation;
• Delays or failure to perform caused by circumstances beyond our reasonable control;
• Any third-party acts, omissions, or products not supplied by us.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with any service, whether in contract, tort, negligence, breach of statutory duty, or otherwise, shall be limited to the amount paid or payable by you for the specific service giving rise to the claim.

You are responsible for maintaining appropriate insurance for your orchard, crops, property, and business activities, including any risks not covered by our own insurance arrangements.

7. Intellectual Property Rights

All intellectual property rights in our reports, assessments, recommendations, documents, templates, photographs, methods, and materials created by Greenbough Orchard Services remain our property unless otherwise agreed in writing.

Upon full payment of all applicable fees, you are granted a non-exclusive, non-transferable licence to use any deliverables we provide solely for your internal orchard management purposes.

You must not copy, reproduce, distribute, publish, adapt, or commercially exploit our materials without our prior written consent, except as permitted by law.

Any third-party intellectual property used in connection with our services remains the property of its respective owner.

8. Data Protection and Privacy

Greenbough Orchard Services will collect and use personal data only as necessary to provide our services, manage bookings, issue invoices, communicate with you, maintain records, and comply with legal obligations.

We will handle personal data in accordance with applicable data protection laws and our privacy practices. This may include contact details, site access information, billing information, and service-related correspondence.

We may share personal data with trusted service providers, contractors, accountants, insurers, or legal advisers where reasonably necessary for the performance of our services, administration, or compliance purposes.

You are responsible for ensuring that any personal data you provide to us is accurate and that you have the right to share it with us.

Where required by law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. Requests relating to data protection should be sent to [email protected].

9. Force Majeure

Greenbough Orchard Services shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, flooding, drought, fire, disease outbreaks, pest infestations, labour shortages, transport disruption, equipment failure, power outages, government action, strikes, or other industrial disputes.

Where a force majeure event occurs, we may suspend, postpone, or modify the affected services for the duration of the event and for a reasonable period thereafter.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our services, operational requirements, or legal obligations.

The updated Terms will take effect when posted, communicated to you, or otherwise made available, unless a later effective date is stated. Your continued use of our services after any update constitutes acceptance of the revised Terms.

If you do not agree to any revised Terms, you should stop using our services and notify us in writing.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation shall be governed by and construed in accordance with the laws applicable in England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory law provides otherwise.

12. Contact Information

If you have any questions about these Terms or our services, please contact Greenbough Orchard Services using the details below:

• Business Name: Greenbough Orchard Services
• Address: 14 High Street, Cropthorne, Pershore, Worcestershire WR10 3LJ, UK
• Email: [email protected]
• Phone: +44 1386 792 458

13. Severability Clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or if that is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect.

By engaging Greenbough Orchard Services, you acknowledge that you have read, understood, and agreed to these Terms of Service.